Privacy Policy
At Portelle, we are committed to protecting the privacy and confidentiality of our customers. This Privacy and Confidentiality Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our online shopping store. Please read this policy carefully to understand our practices regarding your personal information.
Information We Collect
1.1 Personal Information
When you create an account or make a purchase on the Portelle online shopping store, we may collect personal information such as your name, email address, shipping address, billing address, telephone number, and payment details. We only collect the information necessary to fulfill your orders and provide you with a seamless shopping experience.
1.2 Cookies and Tracking Technologies
We may use cookies, web beacons, and other tracking technologies to enhance your browsing experience and gather information about how you use our website. This may include your IP address, browser type, device information, and browsing patterns. These technologies help us improve our services and customize your online experience.
Use of Information
2.1 Order Processing and Fulfillment
We use the personal information you provide to process your orders, arrange delivery, and provide customer support. This includes verifying your identity, processing payments, and communicating with you about your purchases.
2.2 Communication
We may use your contact information to send you order confirmations, shipping notifications, and updates about our products, promotions, and offers. You can opt out of receiving promotional communications by following the instructions provided in the emails or contacting us directly.
2.3 Improving Our Services
We may analyze the information we collect to improve our website, product offerings, and overall customer experience. This includes understanding your preferences, evaluating trends, and enhancing the functionality and usability of our online shopping store.
Disclosure of Information
3.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These may include payment processors, shipping partners, and marketing platforms. We ensure that these third parties maintain the same level of confidentiality and security for your information.
3.2 Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders or government regulations.
Data Security
4.1 Security Measures
We take reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and regular system updates. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Choices
5.1 Access and Update
You can access and update your personal information by logging into your account on the Portelle online shopping store. It is important to ensure that your information is accurate and up to date.
5.2 Cookies and Tracking Technologies
Most web browsers are set to accept cookies by default. You can adjust your browser settings to block or delete cookies if you prefer. However, disabling cookies may affect your browsing experience and limit certain features of our website.
Children's Privacy
The Portelle online shopping store is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information.
Changes to the Privacy and Confidentiality Policy
Portelle reserves the right to update or modify this Privacy and Confidentiality Policy at any time. Any changes will be posted on our online shopping store, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy and Confidentiality Policy or the handling of your personal information, please contact us at info@portelle.co